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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-16-2020 03:11 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: Other

Just updated to Big Sur and unable to scan more than 1 page using Easy Scanner and via HP Printer Setting Scanner.  It crashes on second page.  Is there a fix for this? 

Category:
3 people had the same question
2 REPLIES 2

‎11-16-2020 03:40 PM

HP Recommended

Having the same issue!!!!

 

Any ideas what to do?

 

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‎11-16-2020 04:25 PM

HP Recommended

Solved! I had the same problem after  BigSur installation on my IMaC (unable to use again HP easy scan, since it crashed after first page). I simply re-installed the new (November 2020) release of the scanner driver, directly from HP support site. Easy Scan works perfectly again!

 

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