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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-27-2022 03:12 AM

HP Recommended
Product: HP Laser MFP 135w
Operating System: macOS 11.0 Big Sur

Hi,

 

I have quite the same issue with this thread https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Laser-135w-scanning-in-higher-resolution-th..., but it was already marked as solved.

The only difference is I'm using MacOS BigSur and I could not find any download links for the "Full-feature driver" in here https://support.hp.com/us-en/drivers/selfservice/hp-laser-mfp-130-printer-series/24494378/model/2449....

 

Does this mean that Mac users are not able to scan with resolution more than 300 DPI?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2022 01:53 PM

HP Recommended

Hi @pakawatk,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you would like to scan in higher resolution.

 

HP Smart app has a limitation of scanning in 300dpi.

 

HP Laser MFP 135w printer full-featured drivers are not available for macOS 11

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-01-2022 01:53 PM

HP Recommended

Hi @pakawatk,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you would like to scan in higher resolution.

 

HP Smart app has a limitation of scanning in 300dpi.

 

HP Laser MFP 135w printer full-featured drivers are not available for macOS 11

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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