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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-21-2022 08:57 PM - last edited on ‎07-24-2022 09:05 AM by Retired

HP Recommended
Product: MFP M477fnw
Operating System: macOS 11.0 Big Sur

Can't Login to HP Smart Scan -- When I tried to sign the HP SMart "scan" feature into HP account, it opened chrome (my default osx browser), and then stopped at the google page. (not login.3.id.hp.com).

 

Worse, I noticed that Chrome now was covering other apps. I could not open other apps until I force quit chrome.

 

The solution to sign is - quit chrome, safari, hp smart. Re-run hp smart. click login. When chrome opens automatically, CLOSE CHROME.  Open safari. Then you'll see the login window open.

 

Alternately -- quit everything, make Safari your default browser, and try the usual way.

 

Problem seems to be if chrome is set as OSX default -- hp smart seems to be trying to use safari anyway, even tho chrome opens. 

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