Making Copies

[DOLLBABY445]

I am able to print but for some reason, I am unable to suppress the buttons on the screen to copy or any of the other functions.  

[Hawks_Eye]

Hi @DOLLBABY445 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it must feel when the printer is working fine for printing but the on‑screen buttons for copy or other functions aren’t responding. Thank you for already confirming that printing works—that helps narrow things down.

Let’s walk through some steps together to refresh the printer’s control panel and ensure the buttons respond properly:

Power Reset

• With the printer powered on, disconnect the power cord from the rear of the printer.
• Unplug the cord from the wall outlet.
• Wait at least 60 seconds to allow the printer’s internal power to discharge.
• Plug the cord back into the wall outlet directly (avoid surge protectors for this test).
• Reconnect the cord to the printer and power it on.

Check the Touchscreen Calibration

• On the printer’s control panel, navigate to the Setup or Settings menu.
• Look for an option such as “Touchscreen Setup” or “Touchscreen Calibration.”
• Run the calibration process to realign the touch sensitivity.

Update the Printer’s Firmware

• On the control panel, go to Setup > Printer Maintenance > Update the Printer.
• Allow the printer to check for and install any available updates.
• After updating, restart the printer.

Clean the Screen Surface

• Gently wipe the touchscreen with a soft, lint‑free cloth slightly dampened with water.
• Avoid using alcohol or harsh cleaners, as they can affect responsiveness.

Check for Menu Lock or Admin Settings

• In the Setup menu, verify that no “Control Panel Lock” or “Admin Restrictions” are enabled.
• If enabled, disable them to restore access to copy and other functions.

After these steps, the buttons should respond more smoothly. If the issue persists, it may point to a deeper hardware sensitivity problem in the touchscreen, but often calibration and a power reset resolve it.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye