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Locked

‎10-02-2019 01:48 PM - edited ‎10-02-2019 02:24 PM

HP Recommended
Product: Color LaserJet Enterprise Flow MFP M577z

Hi.

On my MFP M577 it always shows this message in the display "Flatbed Cover Open"   but it is closed.

Any clue anyone ?

 

 

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2019 09:29 AM - edited ‎10-03-2019 09:38 AM

HP Recommended

Thx for this info,

When i was looking at the hinges, I noticed the switch (plastic piece in the rear)  was stucked .  Released the switch and now its working fine.

 

Thx for quick assistance

View solution in original post

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2 REPLIES 2

‎10-02-2019 06:23 PM

HP Recommended

The sensor that detects closed is not being tripped. We have had this happen when one of the hinges breaks. Look closely and ensure the cover sits flush when closed. Sensor itself could be bad.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-03-2019 09:29 AM - edited ‎10-03-2019 09:38 AM

HP Recommended

Thx for this info,

When i was looking at the hinges, I noticed the switch (plastic piece in the rear)  was stucked .  Released the switch and now its working fine.

 

Thx for quick assistance

Was this reply helpful? Yes No
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