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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-26-2021 09:36 AM

HP Recommended
Product: HP M577

On the previous topic, it was mentioned that the hinges has a sensor, but can't find that sensor. the hinges are all mechanical, no electronic switches to reset there? Is it possible to request for photos? Thank you.

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‎04-26-2021 11:29 AM - edited ‎04-26-2021 11:31 AM

HP Recommended

The sensor actuator is located on the flatbed surface near the left hinge. The actual optical sensor is mounted on the bottom side of the flatbed top and is accessed by removing the back cover of the scanner. A common cause if this issue is the left hinge breaking, the internal spring the extends downwards, lifting the lid slightly and stopping the lid from tripping the sensor. This is the cause of the open lid issue 90% of the time we see it.

 

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