• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-07-2018 05:23 AM

HP Recommended
Product: HP Deskjet 1512
Operating System: Microsoft Windows 10 (64-bit)

I have Microsoft Office 2003 Basic Edition and have been using the Document Imaging facility ever since I purchased this printer with no problems.  Now when I try to use this feature I get an error message saying 'no compatible printer installed, please install printer'.  I have uninstalled and re-installed the Office 2003 software and the printer software. My operating system is Widows 10 on a desktop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2018 06:58 AM

HP Recommended

Thanks for replying.  I've just fixed this problem.  I discovered on the Microsoft Office website that Document Imaging no longer operates on older versions of Office.  They recommended downloading Microsoft Sharepoint Designer 2007, which is free.  I did this and when it was downloaded I set up  Document Imaging in the same way as I did for Office 2003.  It now works as before.  Microsoft certainly don't make things easy!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-07-2018 05:40 AM

HP Recommended

Hate to say this but Office 2007 and above is only compatible with Windows 10.  Suggest you update your software.

Was this reply helpful? Yes No

‎01-07-2018 06:58 AM

HP Recommended

Thanks for replying.  I've just fixed this problem.  I discovered on the Microsoft Office website that Document Imaging no longer operates on older versions of Office.  They recommended downloading Microsoft Sharepoint Designer 2007, which is free.  I did this and when it was downloaded I set up  Document Imaging in the same way as I did for Office 2003.  It now works as before.  Microsoft certainly don't make things easy!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.