Middle third of document vertically is not scanning. Middle third has black lines full length of do

[Sommer5]

Printer works fine.  A scanned document has black lines vertically down the entire length of the middle third of document.

[Raj_05]

Hi @Sommer5,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

It sounds like there may be an issue with your printer's scanner. Here are a few steps you can take to troubleshoot the problem.

• Clean the scanner glass: Use a clean, lint-free cloth and some glass cleaner to carefully clean the scanner glass. Make sure there are no smudges or debris on the glass that could be causing the issue.
• Check the scanner settings: Make sure that the scanning settings are set correctly in the printer software. Check the resolution and color settings to ensure they match the document you are scanning.
• Try a different document: If the problem persists, try scanning a different document to see if the issue is with the scanner or the document itself.
• Update the printer software: Check for any available updates for your printer's software and firmware. Updating the software may fix any bugs or issues that are causing the problem.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support