Mismatch Paper Size Error

[Danny59]

 When I copy direct from printer I get an error message "Paper Size Mismatch" and the paper will feed thru without printing. I have checked my settings and paper tray and all are set correctly. I can send something from my computer to print and it works fine. Problem is only when directly using copy at the printer. I need to reduce and enlarge drawings so I need to use the printer and not computer.

  I did have a paper jam but I can find no left over paper in the guides. It did work after that.

[Dragon-Fur]

@Danny59

Presumably you can change the Copy settings on the printer front panel.

If that is not working, not happening, not applicable, and the printer is on the network, use the Embedded Web Server (EWS) to adjust the Copy default settings.

Open your favorite browser >

Enter the Printer IP in the address bar / URL

Settings > Copy Settings > Default Settings

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[Danny59]

  Thank you Dragon-Fur. I tried as you suggested and still have the same problem.

  It will print if I send a file,etc. from my computer but will not print if I use the printer directly. If I put a paper on the copier to copy and push the button it comes up with the error "Paper Size Mismatch" then on the screen it say's "Paper detected does not match paper size selected. Make sure the paper size is correct to continue the job."

  I have the paper set correctly to 8.5x11. It runs the paper straight thru without attempt at printing.

[Dragon-Fur · Accepted solution]

@Danny59

In general, paper mismatch errors are a result of the configuration not matching what the printer detects.  It is also possible the printer requires a Reset.

Solutions, in order:

 'Paper Mismatch' Error (Windows)

More...

Perhaps the original "paper jam" is still an issue in that there are left over sensor / pickup / feed problems.

If you did not do so the first time you saw / experienced the paper jam, please complete the steps in the document, in order:

 A 'Paper Jam' Message Displays

Excerpted from the document:

  note:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Includes instructions for cleaning the rollers.

It is unclear whether you are using the flatbed or the ADF (automatic document feeder).

If using the ADF, the following may apply:

 An ADF Paper Jam Error Displays on the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-O...

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[Danny59]

 Thank you Dragon-Fur. I did find a small hidden piece of paper behind the ink catridges.

[Dragon-Fur]

@Danny59

You are welcome.

It was worth the second look. Smiling.

Happy Printing!

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