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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-16-2022 11:11 PM

HP Recommended

I was recently trying to setup the scan to email function on my HP Office Jet Pro 7740 and before i could get it working the option to add it as a shortcut disappeared from the embedded web ews page Settings > Security > Control Panel Shortcuts.

I really wanted to be able to use this function so i could just scan to my email and forwarded the scans.

 

Where did this option go?

 

firmware version:EDWINXPP1N002.2151A.00

 

Screen Shot 2022-02-17 at 12.10.49 AM.png

 

Category:
1 REPLY 1

‎02-17-2022 07:19 AM

HP Recommended

Hi,

You would fine the option within the Apps menu if not under Scan, if you experience any issue make sure the latest printer firmware is installed:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Shlomi



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