Mobil Fax "Something went wrong"

[Momo221]

HP Envy - Mobil Fax 

I have been using my Mobil fax from my I phone for months.. all of a sudden I am getting " something went wrong" when trying to send a fax.. there is no code? I have uninstalled and reinstalled. All settings are correct I believe.. Everything was fine, working smooth.. Do I need a new printer or maybe its outdated? What ? 

[Nal_NR]

Hi @Momo221,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Was there any update happen on your iPhone?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile,

Install the HP Smart app if you have not already done so, or uninstall and reinstall HP smart app and then enable Mobile Fax.

Make sure your mobile device or computer is connected to your Wi-Fi network.

Open the HP Smart app, and then create an account or sign in. If you do not have HP Smart, download it from 123.hp.com or your app store.

If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

Click the Mobile Fax tile. If you do not see the Mobile Fax tile on your Home screen, click Personalize Tiles, and then click the Mobile Fax toggle to add the tile to your Home screen.

1. NOTE: If you do not see Mobile Fax in the Personalize menu, the service might not be available in your country/region.

Create a fax in the HP Smart app, and then send it securely to a fax machine.

In the HP Smart app, click the Mobile Fax tile.

From Compose Fax, enter the recipient fax number and country/region code in the To field, and then enter your name and phone number in the From field.

1. NOTE: Mobile Fax does not support sending faxes to Voice over Internet Protocol (VoIP) phone numbers.

EXAMPLE OF COMPOSE FAX SCREEN (COMPUTER, MOBILE)

1. 

Click Files and Cover Page to add a cover page, and then use one of the following methods to attach the file you want to fax.

1. NOTE: You can fax up to 50 pages or 20 MB.

Attach a saved document or photo: Click the Files & Photos icon , and then navigate to the folder on your mobile device or computer, cloud storage, or social media account (Android, iOS only) to attach the file.

Use the printer scanner: If your printer has a scanner feature, make sure the printer is added to the HP Smart app, and then click the Scanner icon . Click the Settings icon to change scan settings, and then scan the item. Click the Plus sign to add pages to the file, if necessary. Click Next.

Use the mobile device camera: Tap the Camera icon to capture the item with your camera. Click the Plus sign to add pages to the file, if necessary. Click Next.

Click Send Fax.

Refer to the article: Modern faxing is mobile faxing
 

Hope this helps! Keep me posted for further assistance.
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