Mobile Fax - File Size Error

[EmilyH]

I'm using the HP app trying to send a Mobile Fax.  I've reduced my PDF file size to 15.7 MB and 36 pages.  The app is giving me an error saying "Your file must be a total of 20 MB or less."

Help!

[EmilyH]

I've tried this from both my iPhone and my Macbook via the HP app on each.  They both give the same error, and I am very certain on the file size and page count.  

[Dragon-Fur · Accepted solution]

@EmilyH 

Welcome to the HP Community --

Mobile Fax is Trial Software -- it's been in Trial Mode for a number of years.

-- For those reading --

The size and page limits are hard-coded in the application.

Said another way:  There is not a method to bypass the limitations.

--------------------------

I do understand what you are saying --

• Your file size is less than the maximum allowed.
• You expect the application to work.

Mobile Fax generally works but might not accept your file.

The Mobile Fax TOS (Terms of Service) document says as much.

            -- Reference --

Mobile Fax – Terms of Service

Scroll down to section 6.  FAX SERVICE SET UP

Search the section for "Faxed Page"

------------------------------------------------------

Next,

The error message might be accurate in terms of what the application believes to be the problem -- the PDF file is too large.

OR

The error message might be the result of a problem but not one the application can correctly identify.

Said another way:

Something is wrong -- the application perhaps cannot or will not explain why the job tripped, failed, balked.

-- What to do? --

Try a smaller file / job to test whether Mobile Fax is working at all.

and / or

Perhaps split the PDF file into two smaller files.

--  Dragon Disclaimer --

I've not used this software --

The website does post clear and easy to understand Terms of Use and does provide a free online option.

How To Separate PDF Pages Online

Use Smallpdf to remove separate PDF pages into a new file, or delete pages from an existing PDF.

Free to use online, no registration required.

Website

https://smallpdf.com/split-pdf

Terms & Conditions

======================================

-- HP Smart / HP App - Mobile Fax –

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section.

For example,

• What does the Mobile Fax service cost?

“More FAQs” calls this document – READ and Watch the Video

•  HP printers - Using Mobile Fax (HP App)
  • Note: Mobile Fax supports sending multiple PDF files at a time, up to 50 pages or 20 MB.
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?” (Error Codes)

Troubleshooting

• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

Mobile Fax – Terms of Service

------------------------------------------------------

-- Important –

 Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

--------------------------------------------------

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"