Mobile Fax Not Working

[Alan812]

I always use mobile fax without a problem with my Deskjet 2752, however, I have been receiving error message were it said

"SOMETHING WENT  WRONG!

It seems that an error has occurred before the sending process. Please try to send your fax again."

I have been trying to send the same FAX repeatedly, and it is not sending. It's been stuck on the DIaling Screen. Both the Apple app and Microsoft Store app couldn't send it.

I search online for ages and there has been no information about this error. 

[A_Gayathri]

Hi @Alan812,

Welcome to the HP Support Community

I understand you are facing a fax issue Mobile Fax Not Working Deskjet 2752. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps- How to fax with an HP printer or fax machine

click here and follow the troubleshooting steps- Test fax setup with the HP Fax Test Service

click here and follow the troubleshooting steps- HP printers - Use HP Digital Fax to receive faxes to a computer or email

click here and follow the troubleshooting steps- HP printers - Using Mobile Fax (HP Smart app)

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run a fax test

Check the result.

Send a one-page black and white text fax to 1-**bleep**-HPFaxme (1-**bleep**-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Alan812]

Hello Gaya1239,

My printer is already up to date,  and I have reset it multiple times,

I am still getting the same error. I check all the links and none of them has a solution.

Most of these are about a fax machine which I am not using. I am using the MOBILE FAX that is on the HP Smart App. I have been using it for the past 2 years and have had no problems with it until now. 

[A_Gayathri]

@Alan812,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!