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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-18-2026 06:43 AM

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer
Operating System: Microsoft Windows 11

Hello.  The mobile fax feature is not working.  I tried trouble shooting steps and I still can not get it to work. Can anyone help

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1 REPLY 1

‎09-19-2026 12:18 PM

HP Recommended

Hi @CoolChris3,

Welcome to the HP Support Community.
 

Thank you for reaching out. I’d be happy to help with the HP Officejet Pro 8610 e-All-in-One Printer and the Mobile Fax issue. HP currently lists Mobile Fax as an HP App feature, so I’d first like to confirm exactly where the problem occurs. 

Could you please let me know:

  • Are you using the HP App on Windows, Android, or iPhone/iPad?  
  • When you select Mobile Fax, does the option not appear, does it give an error, or does the fax fail after you try to send it? 
  • If you receive an error, what is the exact message? 
  • Is the Officejet Pro 8610 showing as online/ready in the HP App? 
     

If you are using the HP App
Please make sure the HP App is updated and that the Officejet Pro 8610 is added and showing as connected. Then open the HP App and try Mobile Fax again.

If the Mobile Fax option is available but the fax fails, please send me the exact error message or a screenshot. That will help determine the appropriate next step rather than having you repeat troubleshooting that you have already completed.

Once you provide the device you're using and what happens when you try Mobile Fax, I can narrow this down for you.

 

Take care and have an amazing day!

I'm an HP Employee.


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