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‎04-09-2020 10:24 PM

HP Recommended
Product: HP Envy 5055
Operating System: macOS 10.15 Catalina

When I print my mobile fax confirmation log, all of the start and completed times  are 4 hours earlier than the actual times they were started and completed. Yet when I look  at the log sheets electronically through the app, the times are correct. Does anyone know what accounts for this and how the times can be corrected on log sheets I am printing ? 

2 REPLIES 2

‎04-14-2020 12:53 PM

HP Recommended

Hi @Ihateusernames1

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Mobile Fax log-not updated on the printer" issue. 

 

Let's try a power reset on the printer

 

Reset the product
1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎04-14-2020 01:21 PM - edited ‎04-14-2020 03:28 PM

HP Recommended

Hi,

Please keep in mind that HP Mobile Fax is a service provided by the HP smart app and has nothing much to do with the HP Printer itself.

 

Just to make sure, you do refer to the HP Mobile Fax feature of the HP Smart app as I assume (for the simple reason your printer does not offer any fax capabilities), right?

 

I can see similar behavior too, I believe this is due to time differences between the local time on your mobile device and the HP Server which renders the report created by the app, however, please keep in mind that this is only my personal opinion.

 

I will also appreciate your clarification of your exact local timezone.

 

I will try to look around and report this to any contact within HP.

 

Hope that clarifies and please, keep safe,

Shlomi



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