Mobile Fax won’t work, but it used to

[Mk817]

my mobile fax will not work in the APP. It used to work, and now it doesn’t work. I’ve tried everything ?? 

[Raj2111 · Accepted solution]

Hi @Mk817 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Here are some steps you can try to troubleshoot the issue:

Restart the App: Close the app completely and reopen it to see if that resolves the issue.

Check Internet Connection: Make sure your device is connected to the internet, as the fax feature often relies on a stable connection.

Update the App: Ensure that you have the latest version of the app installed. Sometimes, updates can fix bugs.

Reinstall the App: If updating doesn’t help, uninstall the app and then reinstall it.

Check Printer Connection: Make sure your printer is connected to the same Wi-Fi network as your mobile device.

Reset Printer Settings: Try resetting your printer's network settings and reconnecting it to your network.

Review App Settings: Check the app’s settings to ensure everything is configured correctly for mobile faxing.

If none of these steps work try these steps mentioned below.

Update the printer firmware, Click here to know different methods of updating the printer firmware.

click here and follow the troubleshooting steps- How to fax with an HP printer or fax machine

click here and follow the troubleshooting steps- Test fax setup with the HP Fax Test Service

click here and follow the troubleshooting steps- HP printers - Use HP Digital Fax to receive faxes to a computer or email

click here and follow the troubleshooting steps- HP printers - Using Mobile Fax (HP Smart app)

Check the fax connections. Use a 2-wire fax cable to connect to the printer from the phone jack. 

On the printer screen, go to  Fax > Setup > Tools > Run a fax test

Check the result.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support