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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-04-2022 10:38 AM - last edited on ‎06-04-2022 03:00 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I need help with finding and printing a copy of faxes sent using HP's Mobile Fax. I can view and print a copy of the FaxHistory file. And I can view the faxes; however, I am unable to print a copy of the documents that I faxed. How do I print a copy of the faxes that I have sent using HP's Mobile Fax?

3 people had the same question
3 REPLIES 3

‎06-09-2022 05:35 AM

HP Recommended

@CTMathews, Welcome to the HP Support Community! I’m here to help.

 

I'm afraid there is no option to print the faxes that you have sent using the HP Smart app.

 

For more info, refer to - Faxing from the HP Smart app

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-09-2022 06:36 AM

HP Recommended

Hmmm...HP is in the printing business so maybe it would be a good idea of HP's Smart app should including printing of faxes. Maybe your software needs fixing??? No need for a reply but I doubt that I will buy another HP printer/scanner/fax machine.

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‎06-09-2022 06:39 AM

HP Recommended

@CTMathews

 

I understand your concern. However, this is an app-limitation. I will forward your feedback to the respective team at HP.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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