Mobile Fax

[Amouage1399]

HI I am unable to send Mobile Faxes. Each time I send I get an error. Done all troubleshooting like uninstalling app and re-installing. Making sure the printer and the HP app are on the same WifI Network .

Please note the numbers I sent are all valid.

HP support was of no help.

Any tips please ?

[VikramTheGreat]

Hi @Amouage1399,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed info — it sounds like you've already done a lot of the right troubleshooting steps. Since you're using the HP Color LaserJet Pro MFP 3301fdw and encountering issues with Mobile Fax, here are some targeted suggestions and resources:

1. Check HP Account and Fax Setup

• Ensure you're signed into the HP Smart app with the same HP account used to register the printer.
• Go to the HP Smart app > Mobile Fax > Settings and verify:
  • Your country/region is correctly set.
  • You have accepted the terms of service.
  • The fax number format is correct (include country code if needed).
     

2. Try Sending a Test Fax

• Use HP’s free test service:
  • Send a fax to 1-888-HPFaxme (1-888-473-2963).
  • You should receive a return fax within 5–7 minutes 
     

3. Update Firmware and App

• Make sure your printer firmware is up to date: 🔗 HP Color LaserJet Pro MFP 3301fdw Software and Driver Downloads | HP® Support 
• Also, update the HP Smart app from your device’s app store.
   

4. Use a Different Network or Device

• Try sending the fax from a different phone or tablet.
• If possible, switch to a different Wi-Fi network or use mobile data (if supported).
   

5. Clear App Cache (Android/iOS)

• On Android: Go to Settings > Apps > HP Smart > Storage > Clear Cache.
• On iOS: Delete and reinstall the app.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Amouage1399]

HI Vikram

Thank you for your efforts. I did try all these methods but I am facing the same issue. Unable to send faxes. The numbers are all valid. Even when I attepmt to send the FREE Fax I still get an error.

[VikramTheGreat]

Hi @Amouage1399,

Thank you for letting me know.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support

[Amouage1399]

Hi Vikram the product number is 499Q5F.

thanks again for your help 

[VikramTheGreat]

Hi @Amouage1399,

Thank you for getting back and letting me know.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support