Mobile fax error

[KKC19551]

I have tried to fax daily from my desktop as well as my mobile app and every time I hit send fax I received the same message “It seems that an error has occurred before the sending process. Please, try to send your fax again.” I have restarted my printer, unplugged the printer for 60 seconds, deleted the HP Smart app and downloaded it again and I still receive the same message. I see others with the same issue but with different types of printers. I hope to fix this issue very soon or I will have to go with a different product that meets my business needs. Has anyone found a solution?

[Dragon-Fur]

@KKC19551 

Welcome to the HP Community --

Unless the several years long "Trial Period" for Mobile Fax as finally morphed into a paid subscription service,

HP Mobile Fax "in Trial" application usage is provided free of charge -- and generally works.

When it does not work there is no actual support for trial software.

Note:  Scroll down for the link and the information we have for HP Mobile Fax

Subscription?

If the HP Mobile Fax service is now in a paid subscription mode -

That is you were offered a plan and you have subscribed to HP Mobile Fax,

(and)

If you cannot reach the Mobile Fax subscription support team,

Let us know and I will notify our Moderator Team.

Reminder:  Do NOT post any private information here.

Well, I'm leaving...

The printer might not be the right product for you -- the printer does not have a Fax hardware component.

This means you cannot fax from the printer.

This product is dependent on an "electronic Fax" type of fax service.

Reference

Product Specifications for the HP ENVY 6455e All-in-One Printer (223R1A)

Section Fax

If you wish to change products due to the product you have not meeting your needs, you must do that.

We do not judge what people decide.

What else?

There are paid "efax" services -- and maybe even "Fax for free" services.

Be aware that any free service will be limited to the specifications of that service.

For example,

Will the service protect your data? 

Will the service see your data? 

Read the details to make sure any service - paid or free - protects your rights.

=======================================

We have information to share on the subject of HP Mobile Fax.

HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service by clicking here
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP printers - Using Mobile Fax (HP Smart app)
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?”

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[tew4]

Found the solution!!!
Create a new HP account under a different email address.
I did it and can now send faxes.

Thanks to member "DairyFax" in the HP Support Community.
From DairyFax:
After 24 months the trial period the HP Mobile fax App no longer works.
"...the HP Smart App that blocks a fax from sending after the 2 year trial period, even though there is no way to buy a subscription or a need to buy a subscription to fax, since even the HP Smart App team indicated HP is not requiring or even selling fax subscriptions."