• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-19-2024 02:19 PM

HP Recommended
Product: HP Officejet Pro 8625 e-All-in-One Printer

I have been using EasyScan for several years as I find it easier to use than HP Smart.  After moving my Macbook Pro to Sequoia (OS 15.0.1), I  noticed that EasyScan now saves my multi-page documents as individual files even when I  save them as a single document.  Is EasyScan still supported?  And if so, is there a fix for this issue?

 

(Also note that MacOS 15 Sequoia is not in the Operating system dropdown on this page)

(Also note that even though the site says that I have an HP Office Jet Pro 8710 printer, it does not appear on the Product Name dropdown on this page)

 

Category:
Reply
1 person had the same question
2 REPLIES 2

‎10-21-2024 10:54 AM

HP Recommended

Hi @ccoe119,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with HP easy scan application on your new Mac version.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

EasyScan has had some compatibility issues with newer macOS versions, which can lead to problems like the one you're experiencing with multi-page documents being saved as individual files. Here are a few steps you can try to address the issue:

 

Check for Updates: Make sure you have the latest version of EasyScan installed. Sometimes, updates fix bugs and improve compatibility with newer operating systems.

 

Adjust Settings: Look for any settings in EasyScan related to file saving or multi-page documents. Sometimes there’s an option to save as a single file versus multiple files.

 

Reinstall EasyScan: Uninstall EasyScan and then reinstall it. This can sometimes resolve issues that arise from corrupted files or settings.

 

Try an Alternative: If the issue persists, you might consider using another scanning app that is compatible with your printer and macOS, such as HP smart app, Image Capture or VueScan.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Reply
Was this reply helpful? Yes No

‎11-29-2024 02:35 PM

HP Recommended

I just updated Sequioa to 15.1.1

Now HP Easy Start recognized the Printer and installed fine. 
I downloaded easy Start here: 
https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-mfp-m377-series/8109048
Seems to be the most current Version

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.