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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY Pro 6455
Microsoft Windows 10 (64-bit)

The previous 15-year-old HP Scanner/Printer I had was able to separate scanned pictures, making the scanning of many pictures in a session quicker and more productive. This new ENVY 6455 seemingly does not do this, making it useless to me. I don't have the time to dilly around with each picture one-at-a-time! Unfortunately, it was the only model I could purchase locally as all of the box stores had none to choose from.  So far I've been extremely disappointed with this purchase (I've always purchased HP computers/printers) and am considering taking it back to the store unless someone can come up with a solution.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-pro-6400-all-in-one-printer-serie...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

This resource will be useful to show you how to download and install the software:

https://www.youtube.com/watch?v=AoecquXy00g

 

For multiple picture scanning, check out this example using the HP Scan (from FULL software solution)

https://www.youtube.com/watch?v=vxQd4C0PWcM


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to Scan Multiple photos with Automatic Cropping of each photo using the HP Scan software. This feature is also available on other HP printers such as the HP Officejet Pro 6960 / 6961
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan 2-sided documents with the ...
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