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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Officejet Pro 9010e
Microsoft Windows 10 (64-bit)

Hello Community,

 

i just want to ask, if anyone know how to scan multiple sites with the new hpsmart software. Even if i put more than one paper in the printer carriage, it just scan one paper and the rest didnt follow automaticly.

Is there a way for me to change the settings that it will scan all papers instantly?

 

Best Regards

1 REPLY 1
HP Recommended

@OptikAkustik 

 

I might not understand your question - it sounds like you might want to scan more than one page into a single document.

 

If that is the case,

If you have not done so,

Install the Full Feature Software / full driver printer software

 

Video help

HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software 

 

OR

 

 

Method - Use the Easy Start Software to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start Software wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Open Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start Software to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Optional Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
  3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
  4. Full driver provides access to the printer features on which other applications / software might depend.

 

Example - Installed full driver printer software - Desktop shortcuts

Programs_and_Features_Printer_Desktop_Icons_4Programs_and_Features_Printer_Desktop_Icons_4

 

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

========================================================================

Considerations

 

The printer supports two-sided scan from the ADF

Product Specifications for the HP OfficeJet Pro 9010 All-in-One Printer (1KR46C) 

and

Scan TypeEasy slide-off glass, dual pass 2-sided ADF

 

========================================================================

Next...

After the printer software is installed, at least HP Smart (windows app), HP Scan and Capture, and HP Scan should be able to scan a multi-page document into a single PDF document.

 

Additional factors influence the result:

  • The paper from which the original document is made must be a supported size and weight for the ADF
  • The paper must be suitable in terms of its weight and condition, too.

 

9025_HP_Scan_Menu_PDF_69025_HP_Scan_Menu_PDF_6

 

Example - HP Scan > Save as PDF > More > Destination > PDF

9025_HP_Scan_Menu_PDF_More_Destination_49025_HP_Scan_Menu_PDF_More_Destination_4

 

========================================================================

 

Example - HP Smart - Windows - Scan > Document

HP_Smart_W10_Scan_Document_Screen_7HP_Smart_W10_Scan_Document_Screen_7

 

Example - HP Scan and Capture - Menus

Scan_and_Capture_Document-Photo_Settings_1Scan_and_Capture_Document-Photo_Settings_1

 

 

References / Resources

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

 

Open and Read >>> HP printer setup (HP Smart app)

 

NOTES: 

  • Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

  • HP Smart requires that you sign into the application using your HP Account credentials.

 

  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

 

===================================================

 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

 

Click Start (windows key) > Open the All Apps List > scroll the list 

Open Category HP

Find and open the HP Scan and Capture application

Optional

Right-Click on the application and PIN to Start

 

 

===================================================

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010e All-in-One Printer 

 

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