Multiple copies error

[Thakurdesai]

When I try to print more than one copy of a document, printer goes out of paper even stack is loaded, when I press the button error blink disappears and all other copies are printed, and it happens at every attempt.

Please give solution.

[Anand_Andy]

Hi @Thakurdesai,

Welcome to the HP Support Community

I'd like to help!

I understand that you are facing an out-of-paper issue with your HP  Ink Tank Wireless 419 printer. 

So kindly Click here to view the document or follow the below steps to resolve the issue. 

Step 1: Check the paper, and then reload it

Paper feed issues might result from using ripped, dusty, curled, wrinkled, or bent paper. The quality of the paper can also make a difference. Use these guidelines to help avoid the issue.

Use only good-quality paper that meets printer specifications.

Store all paper in a dry, cool place. Paper feed issues occur more often in humid environments.

Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

Wait for the printer to complete a job or for an Out of paper or Load Paper message to display before you reload the paper.

Make sure the paper you use to print is in good condition, is neatly stacked in the tray, and the paper path and tray are free from obstructions.

Remove any paper from the input tray.

Remove any severely bent, wrinkled, or torn paper from the stack.

Check for obstructions inside the input tray area. Make sure nothing blocks the paper from engaging with the rollers. Even small pieces of paper can cause paper feed issues.

With both hands, hold the stack of paper, and then tap the bottom edge of the stack on a flat surface so that the stack is even on all sides.

Load the stack of paper into the input tray, and then slide in the paper-width guides against the paper.

Figure: Loading the paper, and then sliding in the paper-width guide

Try to print. If the issue persists, continue to the next step.

 

Step 2: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Turn off the printer.

Disconnect the USB cable from the printer, if it is connected.

Disconnect the power cord from the rear of the printer.

  WARNING:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Raise the input tray.

Lift and hold the input tray shield.

  CAUTION:

Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

Look through the open input tray, and then find the gray paper pick rollers.

Dampen a long cotton swab with distilled water, and then squeeze out any excess water.

Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

Lower the input tray shield.

Allow the rollers to dry for 10 minutes.

Reconnect the power cord to the rear of the printer.

Reconnect the USB cable to the printer, if necessary.

Turn on the printer.
 

Hope this helps! Keep me posted if the issue persists.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @Thakurdesai,  

I hope you are doing good. 

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.  Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day!  

Thanks!