My 9012e pauses after faxes 3 pages of a document. Has anyone else experienced this problem?

[Printer_1-2]

My 9012e faxes only a few pages of my document before pausing. I see that others have had this same issue. Has any solutions been found?

[Raj_05]

Hi @Printer_1-2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 9012e printer is experiencing issues where it faxes only a few pages of your document before pausing, there are several potential solutions you can try.

• Check for Firmware Updates: Ensure that your printer's firmware is up to date. Sometimes, manufacturers release updates to address such issues.
• Check Fax Settings: Review the fax settings on your printer to ensure they are configured correctly. Make sure that the settings match the requirements of the fax machine you are sending the document to.
• Check for Paper Jams: Even if the printer appears to be functioning normally, there might be a small paper jam or obstruction causing the fax to pause. Open up the printer and carefully check for any paper jams or debris that might be hindering the faxing process.
• Check for Software Updates: Ensure that your printer's software drivers are up to date on your computer. Sometimes, outdated drivers can cause compatibility issues.
• Test with Different Documents: Try faxing different documents to see if the issue persists. It could be that the problem is specific to the document you're trying to fax.
• Reset the Printer: Sometimes, simply power cycling the printer can resolve temporary issues. Turn off the printer, wait for a few minutes, and then turn it back on.

By following these steps, you should be able to diagnose and potentially resolve the issue with your HP 9012e printer's faxing capabilities.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support