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‎03-12-2019 08:47 PM

HP Recommended
Product: HP DeskJet 2652

HP DeskJet  2652 printer will not make copies but it will print from my laptop 

3 people had the same question
1 REPLY 1

‎03-14-2019 03:23 AM

HP Recommended

Hi @Patty71

 

Welcome to the HP Support Community. 

 

Try a printer reset -

 

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

If the issue still persists, this would confirm a hardware issue. Contact HP in your region regarding the service options for your printer. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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