My HP ENVY 4500 machine will no longer scan

[Clive555]

My HP ENVY 4500 machine will no londer scan

[Gaya1239]

Hi @Clive555,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 4500 printer no longer scanning, here are a few steps you can follow to troubleshoot the issue:

1. Check the Connection:

• Ensure that the printer is properly connected to your computer via USB or Wi-Fi.
• If using Wi-Fi, verify that both the printer and the computer are connected to the same network.

2. Restart the Printer and Computer:

• Turn off the printer and unplug it for about 30 seconds before plugging it back in.
• Restart your computer as well to refresh the connection.

3. Update or Reinstall the HP Software:

• Go to HP's support website and download the latest drivers and software for your HP ENVY 4500.
• You can also try uninstalling and reinstalling the HP software to make sure it is correctly set up.

4. Check for Scanning Software Issues: 

• If you are using the HP Smart app or another scanning application, make sure it's up to date.
• Try scanning from the printer's control panel (if it has a scan-to-email or scan-to-PC option) to isolate whether the issue is with the printer or software.

5. Check for Errors:

• Look at the printer’s display screen or error lights for any warning messages. You may need to clear any errors before scanning will work again.

6. Check the Scanner Settings:

• On your computer, go to the "Devices and Printers" section (Windows) or "Printers & Scanners" (macOS) and ensure the HP ENVY 4500 is set as the default printer and scanner.
• Try scanning directly through the computer's built-in scanning software, such as Windows Fax and Scan.

7. Perform a Printer Reset:

• If none of the above works, you can reset the printer to its default settings. This can sometimes resolve connectivity or software conflicts.

Refer to this document:  HP ENVY 4500 e-All-in-One Printer series User manual

How To Fix Print and Scan Problems Using HP Print and Scan Doctor

I hope this helps. 

Take care and have a good day.

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