My HP ENVY 4500 printer/scanner/copier will only print at the moment and will not scan or copy.

[LIZZYMAN1510]

HP ENVY 4500 ALL IN ONE has now decided not to scan or copy and will only print. I have powered off and on. I have uninstalled and reinstalled. I have followed all the recommended troubleshooting methods that there are. I am at a loss. The message says that the device is 'busy' and to try again later....

[Raj_05]

Hi @LIZZYMAN1510,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating when your HP ENVY 4500 isn't functioning as expected. Since you’ve already tried the basic troubleshooting steps, here are a few additional things you can try.

Check for Errors:

• Make sure there are no error messages or warnings on the printer’s display panel.

Ensure No Pending Jobs:

• Sometimes, pending or stuck print jobs can cause issues with other functions. Go to your printer's queue and cancel any pending jobs.

Check for Firmware Updates:

• Ensure your printer's firmware is up to date. You can check this through the HP Support website or using the HP Smart app.

Perform a Hard Reset:

• Unplug the printer from the power source, wait for about 60 seconds, then plug it back in and power it on.

Reset Printer Settings:

• Sometimes, resetting the printer to its factory settings can resolve such issues. Check the printer's menu or settings for a factory reset option.

Update Printer Drivers:

• Make sure you have the latest printer drivers installed on your computer. Visit the HP website and download the latest drivers for your ENVY 4500.

Check Connectivity:

• Ensure the printer is properly connected to your computer or network, as connectivity issues can sometimes cause the printer to act as "busy."

Examine for Paper Jams:

• Ensure there are no paper jams or other obstructions inside the printer that could be causing issues with scanning and copying.

Scan Using HP Software:

• Try scanning using the HP Smart app or any other HP scanning software instead of relying on the printer's control panel.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support