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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-10-2025 04:17 PM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

My HP Office Jet Pro 9018 is not allowing me to log in to HP Smart.  The screen is just blank.

 

Then, I go to my HP phone app.  It is not working correctly.  It says I do not have ability to scan even thought I have scanned documents hundreds of times.

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1 REPLY 1

‎03-14-2025 09:18 AM

HP Recommended

Hi @Jefe181,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart app for your HP OfficeJet Pro 9018 is displaying a blank screen and the scan function is not working, try reinstalling the HP Smart App and check.

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and add the Printer and check
 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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