My HP OfficeJet 4650 has stopped scanning but still prints wirelessly

[BillZ2]

My printer had always scanned to my computer in the past. It is connected wirelessly and prints, since a recent update it will not scan to my computer. What might I do to correct this problem?

[Nal_NR · Accepted solution]

Hi @BillZ2,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after the update?

Is the copy working fine?

If the copy is working fine, let's enable the scan to computer.

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

Try to scan.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: HP Customer Support - Software and Driver Downloads to download and install the printer driver.

Assign Manual IP to the printer:

1) Print a Network configuration page from the printer's control panel. 

2) Look for IP address from the Network configuration page. 

3) Open web browser - Chrome or IE or any other browser that you are using. 

4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 

5) Go to the Network tab. 

6) Click on Networking from the left pane. 

7) Then click on Network Address (IP). 

Click on Manual IP Address and go to suggest a Manual IP. 

9) Scroll down the screen and select Manual DNS server. 

10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 

11) Click on Apply. 

Also, try Print and Scan doctor

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.