My HP Officejet 6950 won't print documents or copy documents

[Brian0074]

I have an HP OfficeJet 8950. I tried to print a cocument and then I found out my printer wasn't printing the documents I sent. They don't line up in the queue. I did a diagnostics with the printer and it would print tests that it made. Then the next day I found that my printer wasn't copying. It would send out blank documents

[Raj1788]

@Brian0074

Thank you for joining the HP Support Community

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

   

4. Examine the test page.

   • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

   • If the print quality is acceptable, touch Done.

Try to print. 

Refer to this link: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/model/96661... for Black or Color Ink Not Printing, Other Print Quality Issues.

Keep me posted, how it goes!

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