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Locked

‎08-28-2019 11:01 AM

HP Recommended
Product: HP Photosmart C4680
Operating System: Chrome OS

I only have the color cartridge and it keeps showing "Print Cartridge(s) incorrectly installed"

The power button light keeps flashing on and off

1 person had the same question
1 REPLY 1

‎08-31-2019 04:18 AM

HP Recommended

@Cmooningham97,

 

Welcome to the HP Support Community!

 

Are you getting the same issue when you install both the cartridges?

Do you have a black cartridge?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

NOTE: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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