My HP Photosmart C5180 prints when I override the "expired ink" warning, but my scanner wont

[envirossf]

My printer recently stopped printing and  I received a "expired ink"  warning.  I overrid the warning and got my printer working by pulling out all the cartridges, waiting, and putting them back in.  The printer now works fine, but my scanner won't.  I try scanning to computer, (to create a file to email), and I receive the same expired ink warning.  It won't scan.   Scanning to file doesn't require ink, so I'm at a loss as to why this is happening.  Anyone have any fixes, work arounds, or any way to resolve this without buying a new batch of printer cartridges.  The C5180 requires 5 color cartridges and a large black one.  The ones I am using are less than a month out of the package!  Any help would be greatly appreciated, thanks!

[DavidSMP · Accepted solution]

HI @envirossf,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding scanning issues with the printer as it displays a low ink notification. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you hard reset the printer and check again by trying to scan?
• Did you try HP scan and capture or other scanning apps?
• Did you run the print and scan doctor and check again?

• For a start please run the HP print and scan doctor from this link: http://hp.care/2syjvp6; and check if the issue gets resolved.
• If it continues, please try to download and install the HP scan and capture app from the Windows Store and check again. This app can be used for scanning. This link: http://hp.care/2oIXVu3 shows how to download, install and use HP scan and capture with FAQs listed as well.
• You could also try to download the HP Smart app by following the steps from this link: http://hp.care/2t6hP6w it shows you how to download, install and use HP smart app with FAQs. It can be used both for printing and scanning.

If the issue continues, then the only alternative will be to replace the ink cartridges by calling HP phone support as the printer will continue to give you warning messages as it is low on ink.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• (1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• (3) Once completed click the 'Show Options' icon on the bottom right.
• (4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[envirossf]

Thank you for your reply and help DavidSMP!  I did try all the resets and restarts, to no avail.  I finally downloaded my  HP upgrade for Windows 10 and reinstalled again.  I then downloaded the HP Print and Scan Doctor, ran it, restarted my whole system, opened the HP Digital Imaging Monitor, re-tried scanning to file, and this time it worked!  I was then able to email the forms  I scanned to file, and happily solved my problems.

[DavidSMP]

Hi @envirossf,

 I am happy for you. You've been great to work with. I am really glad that the issue has been resolved. It has been an absolute privilege work with you. I Did all I can to assist you.  Kudos to you for a job brilliantly done. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂