My HP Smart App Scan feature is no longer able to connect to my HP 8028 to scan.

[dmtex71]

My HP Smart App Scan feature is no longer able to connect to my HP 8028 to scan. I do have an active WIFI connection. All other features of the printer are functioning properly.  I've ran the HP Print and Scan Doctor and it didn't find any issues. I was able to complete a test scan using the HP Print and Scan Doctor. I am able to scan using the HP Officejet Pro 8020 Series-HP Scan. I am able to scan using Windows Scan app. Yet I am unable to complete a scan using the HP Smart App Scan feature.

Thanks you for any suggestions/help.

[Rainbow23 · Accepted solution]

Hi @dmtex71,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that your HP OfficeJet Pro 8028 All-In-One Printer does not scan from HP Smart app.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

You may also update the firmware by following the steps from this document.  (Click on the word document to open the web page).

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[dmtex71]

Thank you