My HP Smart App is not working on my Iphone 14

[Aliciamarie1]

HP Smart App is not staying connected or working correctly when try to print or scan documents.

[Dragon-Fur]

@Aliciamarie1 

Welcome to the HP Community --

There are a few options -- I suspect you have tried these.

Included here for review:

If using, switch off VPN.

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

==========================================

What else?

Check whether you need to run Update on your phone.

Consider uninstalling / reinstalling the application on the phone.

Check the network (again) - have phone and printer on the same network.

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

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Airprint

 HP printer setup (Apple AirPrint for iPhone, iPad)

HP Smart for iOS / iPadOS

        Apple Store Preview – HP Smart

        Compatibility

iPhone

Requires iOS 15.0 or later.

iPad

Requires iPadOS 15.0 or later.

iPod touch

Requires iOS 15.0 or later.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5055 All-in-One Printer  

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