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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-26-2020 03:53 AM - edited ‎08-26-2020 03:55 AM

HP Recommended
Product: HP Smart Tank 515
Operating System: Microsoft Windows 10 (64-bit)

The printer takes an est. 10-20 mins to scan. This issue didn't start until today (Aug 26) and it was bought on Aug 17,2020. The printing also sometimes takes time, but I have made my peace with that. But this scan issue is so annoying and it takes so much of my time when I have to scan several documents. I've tried restarting it to no avail. Please tell me how to fix it.

1 REPLY 1

‎08-28-2020 01:07 PM

HP Recommended

@Marigold01 This could be a connectivity issue, could you tell me how its connected?

Did you make any recent hardware or software changes? relocated the printer or the computer?

 

Meanwhile, 

Let's start with running the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: click here

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


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