My HP deskjet 2700 series will not scan

[Kirkup]

My printer will scan from the printer but not from HP Smart

[Dilip_18]

Hi@Kirkup,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP DeskJet 2755 All-In-One Printer.  

I have a few recommendations 

• First, unplug the USB cable from the printer if present. Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. Restart your computer.
• Using HP Smart click on this link https://support.hp.com/sk-en/document/ish_1716406-1413451-16
• For further help click on this link https://support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/293782...

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Johnone1]

My rpinter suddenly stopped scanning and when I want to scan from the HP smart app it displays the following error message'scan unavailable',but it prints fine..I have downloaded the print/scan doctor several times!

[Dilip_18]

Hi@Johnone1,

Thank you for responding, I appreciate your time and effort.

I have a few recommendations 

If your printer is connected via USB, make sure the USB cable is properly connected to your device. If your printer is linked to a wireless network, make sure it is connected to your own network.

Turning the printer off and back on can occasionally fix scanning and printing issues. 

That is otherwise known as power cycling, which can reinitialize a scanner's configuration parameters. Turn off the printer and unplug its cable. Then plug the printer back in and turn it on about 10 to 20 minutes later.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[kafka59]

The scanner has suddenly stopped in January after there was an update for hp smart app and shows "Feature Unavailable" error (I have appended at the end of this message). This message clearly shows and I'm pretty sure HP has purposely removed this feature looking at people not paying for their ink subscription. This feature was working perfectly fine before and don't see any reason why it would not work. This is clearly customer fraud and worth reporting to BBB, but I'm also going to name and shame all the places the HP printers are sold and would not recommend anyone to buy hp printers. HP is dying and these people don't have any interest in saving their bread.

Feature Unavailable

This feature is not supported by the selected printer. Connect to a different printer to use this feature.