• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-01-2022 04:32 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

My HP 4527 is not scanning to my laptop. it says no computer attached. I can print from laptop to printer. It was OK 3 days ago  Help please

1 REPLY 1

‎05-05-2022 03:34 AM

HP Recommended

Hi@Terrera1,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Printer not allowing to scan to laptop. 

 

Open the HP Print and Scan Troubleshooter

Make sure the printer is on and connected with desktop or laptop. Click HP Print and Scan Doctor on the HP Customer Support page to download the troubleshooter. Click HPPSdr.exe to open the software's window. Click Start and select the printer that doesn't scan.

 

Go to HP Envy 4527 Scan App screen, click Scan. Then, choose camera and click OK. Choose the source window. It will open with a view from the webcam.

 

Turn off your printer and wait for about 10 seconds and unplug the power cord from the printer. Now switch off the computer that you are using for 10 seconds. Then, Plug the power cord back to the printer and turn on your printer device.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!


 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.