My HP laser MFP 137fnw is connected to LAN but I can´t scan using HP MFP Scan

[LJunior]

My HP laser MFP 137fnw is connected to LAN but I can´t scan using HP MFP Scan

[Nal_NR]

Hi @LJunior,

Welcome to the HP support community.

I understand that you are facing issues with scanning. I'd like to help!

What is the current OS you are using currently?
 

Did you remove the printer driver from the root level before installing the new driver?

If not, follow the below steps:-

Perform root-level uninstallation to remove all printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Update the drivers from here: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @LJunior,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @LJunior,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.