My HP scan application cannot save scanned docs in PDF

[hoss49]

Hi

I can scan documents using the HP scan application on my Macbook Pro but the button the enables me to save my scans in PDF format is greyed out so I cannot save in any format at all. Would appreciate any help please.

Thanks

[Dvortex · Accepted solution]

Hello, @hoss49– Hope you are well 🙂
 

Allow me to welcome you to HP Support Forums! I will do my best to assist you with this issue 🙂

I see that you are having issues with the pdf scans on your printer. To assist you better, I need to know the printer model that you are using. Please do let me know.

Alternatively, try using the HP Easy Scan and check. You can download it from here: http://hp.care/2cXZaB1

If the issue persists, try resetting the printing system. Follow the steps here:

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Let me know if that helps. Thank you!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[hoss49]

The solution proposed by DVortex of HP support worked and fixed the problem. Many thanks

[johninca]

Updated EasyScan did the trick.