My Laser Jet Printer scan function stopped working

[kenkaymouse]

H P Laser Jet MFP M139 W

[Hawks_Eye]

Hi @kenkaymouse 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand the issue with the scan function on your LaserJet printer. Let’s go recommended steps to restore scanning:

Confirm Copy Function
On the printer panel, try making a direct copy. This helps verify if the scanner hardware is working.

Reset HP App Connection

• Open the HP App on your computer.
• Remove the printer from the app.
• Restart your computer and printer.
• Re-add the printer in the HP App.

Run Diagnose & Fix

• In the HP App, select your printer.
• Go to Printer Settings > Diagnose & Fix.
• Allow the tool to automatically detect and repair issues.

Update Drivers and Firmware

• Visit HP’s support page for your printer model.
• Download and install the latest drivers and firmware.
• HP Support Drivers & Downloads

Test Scan from HP App

• Open the HP App.
• Select Scan > Document Mode.
• Try scanning a test page.

Check Embedded Web Server (EWS)

• Type your printer’s IP address into a browser.
• Log in to the EWS.
• Verify that Scan to Computer is enabled.

Here is the official HP guide for scanning setup and troubleshooting:
HP Scan Setup and Troubleshooting

These steps should help restore the scan function. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye