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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-29-2024 04:37 PM

HP Recommended
Product: HP LaserJet MFP M234sdw Printer

I was counseled to purchase this printer at Staples because I have a small business, which is a fax, scanner, and printer.  The HP Smart (total misnomer) app includes Mobile Fax.  Recently I have been unable to use the fax, which has significantly disrupted my business.  I see that my 2-year subscription expired, but I cannot renew this.  I spent 2 hours on the phone with support today trying to figure it out, but the very kind human who was helping me had no idea what to do.  Why can't anyone help me resubscribe to this service?   I purchased a brand new printer this week to see if it was an issue with the printer, but I am getting the same error message - Something went wrong before the fax was sent! 

please try again.  

Has anyone had this problem? 

I have been so frustrated- no one can help and I feel like if I gave this type of service in my business I would never survive.  How is this acceptable?

Category:
1 REPLY 1

‎07-31-2024 05:24 AM

HP Recommended

Hi @amyb5B,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

This situation will need some additional support from our internal escalations teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

Elohi_NR
I am an HP Employee
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