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My OfficeJet 3830 will not scan from the HP Smart app on HP Cromebook.

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OfficeJet 3830
Chrome OS

My OfficeJet 3830 will not scan from the HP Smart app on my kids' HP Cromebook.  We can print just fine from the laptop but can not scan to it. The printer works perfectly from other devices i.e iPhones and Laptops. When attempting to scan from the HP Smart app on the HP Cromebook it attempts to take you to the sign-in page but it always takes us to a page that says "invalid_grant

SAZ110002: state parameter duplicate".
This is a laptop used for the kids school work and it makes it hard to have to switch laptops to turn in work. Any suggestions would be a great deal of help.  
P.S. I know the ink is low lol 😂
Screenshot 2020-11-30 at 4.39.32 PM.pngScreenshot 2020-11-30 at 4.33.24 PM.png


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It does't look like it will allow my screenshots to  be uploaded with the post.

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Edit - Update Content -  Chromebook Printing


I have heard back from another colleague.

He confirmed that this is a (still) valid option for Chromebook printing:

HP Print for Chrome

The Mobile compatibility document recommends an application called HP Print for Chrome


The image approval process sometimes takes a while.

No matter - the images are not critical in this instance.


What to do?

I don't know.

The last I checked, HP Smart is not optimized for Chrome OS - it surprises me it ever worked at all.

I do not see HP Smart in the Chrome Google Apps Store, either.


What else?

If you have a supported Windows, Android, or iOS phone, you could use HP Smart in that environment.


Unknown (there are so MANY things I don't know about Chrome OS),

The Mobile compatibility document recommends an application called HP Print for Chrome



Solution:  Use Chromebook Printing options


OK - I'd lost track of this and a colleague reminded me about the information.

There are apparently alternatives to applications not intended for Chrome OS and the dead Cloud Print option.

Scan??  Maybe.

At the least, I think reading the document might be helpful.


Chromebook Printing

 Migrate from Cloud Print



I am not sorry I answered your request - I do regret that the easy solution you seek is not available.

I don't use Chrome OS and cannot offer any personal insight on its operation.



References / Resources


HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App


HP Printers - Using the HP Smart App (Windows 10)


  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application


Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers


HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)


Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 3830 All-in-One Printer series 


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If the answer helped resolve your issue, Click "Accept as Solution" .




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