My SCAN to Computer function some how got turned off. I can't find out where to turn it back on.

[BabyBoomer1]

The enable/disable for the scan used to show up on the HP Printer assisstant. it no longer does.

Details show that the "administrator"--me--turned it off-have no idea where to look to turn it back on

[Betty0610 · Accepted solution]

@BabyBoomer1

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[BabyBoomer1]

You are obviously an “IT wizard”!!!!  This solution worked great.

Thank you for taking the time to assist me.

[Betty0610]

@BabyBoomer1

I'm so glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)