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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-25-2025 01:04 PM

HP Recommended
Operating System: Microsoft Windows 11

My ScanJet Pro 3000 s3 has all of a sudden stopped connecting to my computer. When I click on the HP Scanner Assistant it says scanner connection has not been successful. I have used the Scan Doctor multiple times. I have uninstalled the software and reinstalled it a couple times. I have tried to use Windows support but it can't identify the Scan Jet from the serial number. There is not a choice for a scanner in support. When I try to call support they say they can't help and channel me back to the website. Any ideas what I can try? I have not changed anything recently to think there is a problem with something else. My Windows 11 has been updated.

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