My Scanner stopped working. Printing just fine.

[Sherwood22210]

Help with the scanner.  stopped working.

[Sneha_01]

Hi @Sherwood22210,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm here to help with your scanner issue!  let's troubleshoot your scanner problem with some general steps:

Check the Connection: Ensure that the scanner is properly connected to your computer. This could be through a USB cable or over a network. Make sure all cables are securely plugged in.

Restart Devices: Sometimes, simply restarting both your scanner and your computer can resolve the issue. This can help reset any temporary software glitches that may be causing the scanner to malfunction.

Check Scanner Software:

• Ensure that the scanner software is properly installed on your computer. If unsure, reinstalling the scanner software might help.
• Update the scanner drivers. Outdated drivers can cause compatibility issues. Visit the HP website to download the latest drivers for your model.

Check for Errors:

• Look for any error messages on the scanner or computer screen. These messages can provide clues about what is wrong.
• Check the scanner’s status in your computer’s device settings. On Windows, you can go to 'Devices and Printers' to see if the scanner is listed and if there are any troubleshooting notifications.

Scanner Settings and Applications:

• Make sure the scanner is selected in the software you are using for scanning. Sometimes the default scanning device might have switched to another device.
• Try scanning using a different application to see if the issue is with the specific scanning software.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[Sherwood22210]

How do you reinstall just the scanner?

[Sneha_01]

Hi @Sherwood22210,

Thank you for you response. To reinstall just the scanner for your HP Color LaserJet Pro MFP M283fdw, you can follow these steps:

Uninstall the Scanner Driver:

• On your computer, go to the Control Panel (for Windows) or System Preferences (for macOS).
• Find the section for "Devices and Printers" or "Printers & Scanners".
• Locate your HP printer in the list, right-click it, and select "Remove device" or a similar option. This should remove the scanner as well.

Download the Latest Scanner Driver:

• Visit the official HP website to download the latest drivers. You can find the specific page for your printer model here.
• Make sure to select the driver that specifically mentions scanning functionality. Sometimes, HP provides a universal print driver that includes both printing and scanning functionalities, or a separate scanning driver package.

Reinstall the Scanner Driver:

• Once the driver is downloaded, open the file and follow the on-screen instructions to install it.
• This installation should restore scanning functionality to your printer.

Restart Your Computer:

• After installing the new scanner driver, restart your computer to ensure all changes take effect properly.

Test the Scanner:

• Try scanning a document to ensure that the scanner is functioning correctly.

HP Scan and Capture Application:

• If you're using Windows, you might also consider downloading the "HP Scan and Capture" app from the Windows Store. This application can help in managing scanning operations with your HP printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support