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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-01-2020 06:13 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I do not know why this quit working. In support help files, it says to clean the paper pick rollers with a lightly damp lint free cloth and the pad. Have power shut off and unplugged, to do this. I have done that and still not working. I have a Hp Officejet Pro 8600 Premium printer. I know its outdated  and probably needs replaced, but some of those printers are very high priced. Really like to get ADF to work. Any suggestions on what I can do to troubleshoot this? I really like for this to work for a few more months.

 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-02-2020 01:59 PM

HP Recommended

I  have been troubleshooting this machine, and cleaned the rollers in ADF feeder, and still will not pull paper in. Is there a part I need to fix this issue? I know this machine is old, but would like it to last me a couple more months. Still scans only if I place paper on scanner. Sometimes I have several papers I need done. I am hoping to get new printer soon. Any suggestions?

 

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6 REPLIES 6

‎09-02-2020 01:59 PM

HP Recommended

I  have been troubleshooting this machine, and cleaned the rollers in ADF feeder, and still will not pull paper in. Is there a part I need to fix this issue? I know this machine is old, but would like it to last me a couple more months. Still scans only if I place paper on scanner. Sometimes I have several papers I need done. I am hoping to get new printer soon. Any suggestions?

 

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‎09-04-2020 01:36 PM

HP Recommended

@dtrinkle, Welcome to HP Support Community!

 

If you have already performed the steps from the document The Automatic Document Feeder (ADF) Does Not Pick Paper and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-04-2020 04:09 PM

HP Recommended

I do recognize that it is a hardware problem. Its getting old. However, It is out of warranty, and will charge me to send it off and get it repaired. I live on a fixed budget, and it would probably just be better to buy a new one, but I can not buy one until next month. I like to fix it myself, but Hp will just want it. I wish they took trade ins. I may have to just put up with just running the scanner one sheet at a time. Thank you, 

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‎09-05-2020 07:04 AM

HP Recommended

@dtrinkle

 

Trade-in options would be still available, just contact the support and see if they can help you 🙂

 

Thanks

TEJ1602
I am an HP Employee

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‎09-05-2020 12:44 PM

HP Recommended

Thank you for telling me. I did not know that!

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‎09-05-2020 01:15 PM

HP Recommended

@dtrinkle

 

You're welcome 🙂

TEJ1602
I am an HP Employee

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