My computer shuts down the program when I scan. HP Deskjet 2600 All-in-one Series

[Manse1]

When I scan my material into HP Smart, my computer just shuts down the program so that all the material I have scanned in is deleted and I can start over, can anyone tell me why? Is it because I scan too much at once? I scans about 200 pages

[Echo_Lake]

@Manse1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Manse1]

@echo_Lake
I did try this, and there is some issues with the scan and it needs to be opdatet. But when i install it, the system tells that the printer are all ready opdatet so i can't click on my printer and the same time its says it needs to be opdatet ? 

[Echo_Lake]

@Manse1

Thank you for posting back. 

Let's try next steps:

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.