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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-12-2016 03:30 AM

HP Recommended
Product: HP Pavilion p6780uk
Operating System: Microsoft Windows 10 (32-bit)

Not shure if Windows 10 (32 bit or 64 bit)

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2016 06:53 AM

HP Recommended

Welcome to the HP Community, @DavidJ70🙂

 

I came across your post about how you're unable to scan after upgrading to Windows 10, and wanted to reply with my suggestions.

 

Start with running the Printer Install Wizard here: Using HP Diagnostic Tools for HP Printers in Windows

 

After that, the full feature driver and software should be installed for your printer on your computer. Try scanning again. If there are any problems, let me know all of the details, errors, etc., and I will do my best to help!

 

 

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!


Best wishes:D

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-13-2016 06:53 AM

HP Recommended

Welcome to the HP Community, @DavidJ70🙂

 

I came across your post about how you're unable to scan after upgrading to Windows 10, and wanted to reply with my suggestions.

 

Start with running the Printer Install Wizard here: Using HP Diagnostic Tools for HP Printers in Windows

 

After that, the full feature driver and software should be installed for your printer on your computer. Try scanning again. If there are any problems, let me know all of the details, errors, etc., and I will do my best to help!

 

 

Click the thumbs up below to show appreciation for my help!
Click the "Accept as Solution" if I have guided you to a solution!


Best wishes:D

 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No
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