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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-06-2021 03:50 PM - edited ‎06-06-2021 03:50 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My hp deskjet 2700 series printer, copy , scanner kept having to be reinstalled and smart hp app too. Finally now that it's working again, the smartapp doesn't seem to be completing the installation of all software needed and scanner won't work. Even followed the suggestions here and nothing works to fix the issue. 

Category:
1 person had the same question
1 REPLY 1

‎06-07-2021 08:18 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-2700-all-in-one-printer-series...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=oilY4nmJoK8

https://www.youtube.com/watch?v=WoANOgb3vnI


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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