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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-06-2021 03:50 PM - edited ‎06-06-2021 03:50 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My hp deskjet 2700 series printer, copy , scanner kept having to be reinstalled and smart hp app too. Finally now that it's working again, the smartapp doesn't seem to be completing the installation of all software needed and scanner won't work. Even followed the suggestions here and nothing works to fix the issue. 

Category:
1 person had the same question
1 REPLY 1

‎06-07-2021 08:18 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-2700-all-in-one-printer-series...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=oilY4nmJoK8

https://www.youtube.com/watch?v=WoANOgb3vnI


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP DeskJet 2700 series printer : Scan a document using HP Scan on Windows 10
HP DeskJet 2700 series printer : Scan a document using HP Scan on Windows 10
youtube.com/watch?v=WoANOgb3vnI
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Scan & Save a PDF document using
https://www.youtube.com/watch?v=oilY4nmJoK8
youtube.com/watch?v=oilY4nmJoK8
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows you how to create and use a TCP/IP port. The TCP/IP port supports printing and scanning and is used when there are connectivity or Offline issues with the printer. The method to create the ...
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