My hp solution center for scanning stopped working

[DianaBB]

Hello, My hp solution center stopped working so I can't scan anymore. I updated from windows 8.1 operating system to windows 10 operating system after scanning stopped working. Help, how can I scan again? I downloaded updated hp orint and scan doctor but still didn't fix the problem.

[Andr-1611 · Accepted solution]

Hello @DianaBB,
Welcome to the HP Support Community!

Try this Solution:

1. Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
2. Download this file: HPScanExt.msi
3. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

[DianaBB]

Hello Andr-1611

I sent a second message today while I was having trouble with the link. I just had to use http:/ before the link to make it work.  I saw that in another post. But I was able to scan multiple pages as one document and type a file name to save it. It took a minute to figure out how to add a page for the same document. But it worked.  Thank you.

Kind regards